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Three Concepts to Mueller’s Unique Service.
We have a unique service to our valued property managers. Over the years we have learned three important concepts that are necessary to providing the best landscape, lawn, and gardening services for property managers.
1. Our Job Is To Make Property Managers Look Good.
When it comes to pleasing residential property managers, nothing is more important than making certain we monitor and cover the details. Nobody likes surprises! Consider for a moment, we are in the middle of August and the temperature has been in the 90’s for the last 10 days. The tenants are not watering and the yard is drying up. Would you like to know about this? Of course you would. Your property owner spent a lot of money getting that place ready to rent and does not want to see a dead lawn the next time they drive by the property. When you are given the right information you can address things with the owner and tenants and keep everyone on the same page. You can’t provide this to your clients without this knowledge which brings us to our next key point.
2. We Maintain Consistent Communication With Property Managers and we are familiar with Property Meld.
Are you tired of dealing with gardeners that can’t or won’t communicate? Or perhaps you find yourself having to leave numerous messages on someone’s cell phone because they won’t pick up. Did the gardener take care of your request that you made 3 weeks ago when he did answer the phone? Does there seem to be a certain amount of disorganization when you are dealing with the gardener?
We pledge a consistent chain of communication with you and your office staff. It starts with the gardeners writing notes when issues come up with the property. These notes are then given to the account managers and you are contacted about the problem usually the next business day. These can be anything from the yard not getting enough water to whitefly on the bushes. Our system is automated to capture and distribute the information you need to stay on top of issues regarding the landscaping.
Many times we have had property managers tell us that we are their eyes at these properties because they can’t go around and visit the properties on a regular basis. This is why our standard policy includes taking pictures of the landscaping each time after the yard is serviced.
3. We Take Monthly Pictures of the Front and Back Yards.
Having pictures is like maintaining a history of the yard or property. It starts with what the yard looked like on Day One, and how the yard has progressed from that point on. By doing this we can see when dry spots start forming in the lawn or when the last time the shrubs were trimmed etc. Having pictures solves a lot of problems. As they say… ” a picture is worth a thousand words”.
Call Us Now @ Phone: (619) 440-3762 or Sign Up Now.